DIGITAL AUDIO LABS LIMITED WARRANTY

Digital Audio Labs warrants products for a period of two years to the original purchaser to be free of defects in materials and workmanship from date of purchase as follows. During this period, Digital Audio Labs will, at its discretion, repair the defective unit or replace it with a new or refurbished unit.

This warranty excludes:

  • Abuse, misuse, shipping damage, or accident
  • Operation contrary to the instructions in the product instruction manual
  • Wear and tear
  • Events categorized as force majeure or any other sources beyond the control of the Manufacturer
  • Another device that is connected to the product
  • Any modification, alteration, or repair made by any unauthorized party or without prior written consent
  • General maintenance and servicing

All implied warranties, including warranties on merchantability and fitness, are limited in time to the length of this warranty. Liability is limited to the repair or replacement of the product. Digital Audio Labs shall in no way be held liable for incidental or consequential damages resulting from the use of its product or software, including, without limitation, damages from loss of business profits, business interruption, loss of business information or other pecuniary loss.

Repair Policy 

Please contact support to obtain an RMA number prior to returning your product to Digital Audio Labs. Do not return the product to the place of purchase. Include the RMA number on the outside of the shipping carton. Any product sent to us without a valid RMA number will be refused.

Include the following with the product: a brief description of the problem, your name, return shipping address, phone number and the RMA number. Do not include any accessories. Digital Audio Labs is not responsible for any damage to or loss of the product during transit. We recommend that customers obtain a receipt and tracking number for all packages shipped to us. Turnaround time on repairs is generally ten business days. If you live outside of the United States, please contact your local dealer or distributor for warranty service.

Please return product to:

Digital Audio Labs
Attn: Service Department
1266 Park Road
Chanhassen, MN 55317
USA

Warranty Service 

Customer is responsible for shipping charges to Digital Audio Labs and the product will be returned via non-express shipping by Digital Audio Labs. We reserve the right to inspect any product that may be the subject of any warranty claim before repair is carried out. Final determination of warranty coverage lies solely with Digital Audio Labs. 

Non-Warranty Service 

If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials, return shipping and insurance. There is a $100 USD minimum charge for materials and labor. Appropriate shipping charges will be applied. We require payment in advance of repair by credit card; we accept American Express, Discover, Master Card and Visa. In the event the charges are over the minimum charge, Digital Audio Labs will contact you and inform you of the cost of the repair before any work is completed.

Digital Audio Labs reserves the right to modify or update this Warranty Policy at any time without prior notice.

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